Help
Most issues can be resolved with a quick settings adjustment. Try the steps below before getting in touch — they fix the vast majority of problems.
Open Settings during a session and tap Reset to Recommended Defaults. This applies the filter and threshold values that work best across tested movements. Also try moving the microphone closer to the watch in a quieter environment.
Check the DETECT indicator — if it's below 90%, the detector is missing beats. Try reducing background noise, moving the microphone, or raising the software gain in Audio Settings. Apple EarPods placed against the caseback usually produce a noticeably cleaner signal than the built-in mic.
Generic non-Apple wired earbuds often have microphone capsules designed only for voice calls — high self-noise and weak output. Apple EarPods (Lightning or USB-C) or a dedicated piezo contact mic are the recommended options for wired input.
Both are experimental features derived acoustically and may differ from a hardware timegrapher. Amplitude is most affected by microphone placement and distance. Beat error can be skewed on movements where one pallet direction produces a longer acoustic ring than the other.
Check that microphone permission is granted in iOS Settings → Privacy & Security → Microphone. Make sure the watch is close enough that you can faintly hear it ticking. Higher BPH movements (28,800+) are generally easier to detect than slower ones (18,000 and below). Gauge the volume by listening directly to the watch. The harder it is for you to hear, the harder it will be for the timgrapher to pick up to
Tap the ? button on the main screen for a full guide covering microphone placement, reading the trace, dial positions, lift angle, and more. The Settings screen also has a Reset to Recommended Defaults button and an on-demand signal analyser that inspects your live audio and suggests adjustments.
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